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New customer?
Create an account
and get set up → -
Looking for a part?
Search or browse hundreds of product categories →
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Ready to order?
Learn how to build and place your order →
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Already ordered?
Track shipments and check order status →
Want to get going without help? Jump in here:
Shop by Category
From valves and actuators to flow, pressure, power supplies, and more, we've got hundreds of HVAC and building automation product categories grouped for quick and easy browsing.
Shop by Manufacturers
Looking for a specific brand? That's good news, because we've got nearly 200 of the HVAC industry's best and brightest to choose from. If you know "who", but not the "what" yet, start browsing here.
Download the Alps Controls Line Card
In one easy reference, you can see all of our manufacturer-partners and a peek at our most popular building automation part categories.
Visit your Account Dashboard
At-a-glance you'll find your orders, quotes, lists, projects, and returns. And your Sales Rep contact info, all on one page.
Getting Started
How do I register and log in?
Creating an Alps Controls account allows you to search, configure, and order products directly from our online marketplace.
What types of accounts are available?
Alps Controls supports standard purchasing accounts and company-based accounts with administrative controls. Additional account permissions can be configured based on your organization's needs.
What are admin controls?
Admin users can manage team members, permissions, and purchasing visibility across their organization.
Finding & Selecting Products
How do I find products on the site?
You can search directly by part number, keyword, or browse by category depending on how you prefer to shop.
How do I browse product categories?
The Alps Controls platform organizes hundreds of product categories to help you quickly navigate and discover what you need.
How do I narrow down product options?
Use product attributes and filters to refine results and find the exact HVAC part for your application.
How do I configure a product and view specifications?
You can configure parts, access spec sheets, and add products to your cart directly from the product page.
How do I find spec sheets?
Each product page in the Alps Controls online marketplace includes links to spec sheets, technical drawings, product videos, and more.
What does using the "#" sign mean when configuring Alps Controls part numbers?
Spectacular question! Our "#"" functionality allows you to customize part configurations so that you can find the exact thing you need.
Ordering & Checkout
How do I upload a material list?
In your Alps Controls account, you can upload a list of parts or an entire bill of materials to quickly build your order instead of adding items individually. It's also very easy to move a list to a quote, a project, or to keep it for repeated ordering.
Projects & Lists
You can find your projects in your Alps Controls account dashboard. They allow you to organize purchasing based on the specific needs and timelines of your HVAC and building automation project.
What's the difference between lists and projects? Lists are for quick groupings and repeat orders. Projects manage larger or ongoing jobs.
How do I review my cart and place an order?
Before placing your order, you can review and edit quantities, configurations, and double-check your pricing directly in your cart.
Can I order products not listed on the site?
Sure you can. We call these "non-catalog parts," and you're able to add them directly to your shopping cart - then our team will source and quote them for you.
Shipping & Tracking
How do I check the status of my order?
Order status is available within your account and reflects real-time updates from processing through shipment.
How do I track my shipment?
Once your order ships, tracking information is provided within your account and via email.
Here's how you find tracking in your account →
How long will my order take to arrive?
Delivery timelines depend on product availability, manufacturer lead times, and shipping method. Estimated ship dates are provided when available.
What does drop-shipped mean?
Alps Controls is a non-stocking distributor. Products ship directly from manufacturers to you, which:
- Expands product availability
- Reduces handling time
- Provides access to the latest inventory
Why do lead times vary?
Lead times are based on manufacturer availability, production schedules, and supply chain conditions. We prioritize transparency so you can plan accordingly.
How do partial shipments work?
Because products ship directly from manufacturers, large or multi-line orders may arrive in separate packages as items become available. Each shipment gets its own tracking number, and you can view all shipments tied to your order in your account.
Can I request expedited shipping?
Expedited shipping may be available depending on the manufacturer and product. Contact your sales representative or our Customer Experience team before placing your order to discuss rush options and any additional costs.
Do Red, Blue, and Orange shipping mean my order will be delivered in that time-frame?
Not necessarily. The choice of shipping only affects transit time, not the production time. By selecting these methods, it's not guaranteed to accelerate your order if items are not in stock, or need to be assembled upon receipt of the order.
My tracking number isn't updating - what should I do?
Tracking information can take 24-48 hours to appear after a shipment is created. If your tracking hasn't updated after two business days, contact our Customer Experience team and we'll follow up with the manufacturer.
Returns & Support
It's a fact of online purchasing that sometimes products need to be returned. You can initiate a return by submitting a request with your order details. Our team will review and guide you through the process.Here's a 3-minute look at how we've made RMAs easy!
If your order has not yet shipped, changes or cancellations may be possible. Contact our team as soon as possible for assistance.
Who do I contact for help?
Our team is available to help you with returns, product selection, order support, and technical questions. Contact your sales representative or reach out to us directly: