As the newest member of our Customer Experience team, you'll be on the front line of our team, managing much of our inbound inquiries.

Your excellent communication skills will enable you to handle incoming calls and perform tier-1 level customer assistance, projecting a friendly, professional demeanor at all times. And your organizational smarts will enable you to log and track the numerous requests we receive from our clients. Your smarts will allow you to gain quick knowledge of the company's products and programs and to transfer that knowledge into world-class customer service.

What we are looking for:

• Full-time availability. This is a full-time position, Monday - Friday (schedule can be discussed — either 8AM to 4:30PM or 8:30AM to 5PM).
• Customer service experience. If you don't have the experience, tell us in your cover letter why you're still a great fit for the position.
• CRM experience. We use a CRM database to manage our ticketing and customer cases, so it's helpful if you have experience using one. (We will provide thorough training on the use of our CRM and data entry protocol)
• Computer skills. We are a Mac-based office, so general knowledge of Mac OS is a plus and you know your way around office tools like MS Office (Outlook, Word, and Excel).
• Confident and engaging personality. Maintain a professional and courteous demeanor that is always evident to customers and coworkers.
• Organized multi-tasker. Customer Experience is a fast-moving environment, so you must be able to prioritize tasks and stay organized!
• Natural problem solver. Able to tactfully navigate frequent changes and anticipate, identify, and proactively resolve problems.
• Ability to work with others. We're a team and we'd like someone who is a good personality fit and can communicate easily within the department and outside.

What's in it for you?

At alpscontrols, we pride ourselves on being a customer-centric company with a family-like atmosphere. Aside from the high-energy environment in our Pittsburgh headquarters, you'll enjoy:

• Competitive salary with an attractive profit-sharing program
• Comprehensive benefits package with 401k matching
• Paid holidays and vacation
• Lunch room stocked with free drinks and snacks (plus our vendors often bring the office lunch)!
• Onsite gym and showers
• Free onsite parking
• Potential to grow within the department and company

What your day-to-day looks like:

• Process customer orders through our online marketplace.
• Handle inbound calls, emails, and instant message inquiries.
• Manage and track customer issues providing solutions within strict time limits.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and assess customer needs to deliver solutions that meet or exceed customer expectations.
• Provide technical support for the products we represent.
• Follow up with customers and suppliers to ensure all parties reach satisfactory results.