As the newest member of our team, you'll be focused on providing support in all aspects for HVAC product categories: valves, actuators, dampers, and power meters. This includes any internal department as well as externally to customers. The TSS will report to the Product Manager and will have no direct reports.

Your excellent communication skills will enable you to handle incoming calls and perform tier-1 level technical support, projecting a friendly, professional demeanor at all times. Your smarts will allow you to gain quick knowledge of the company's products and programs and to transfer that knowledge into world-class support.

What we are looking for:

• Full-time availability. This is a full-time position, Monday - Friday (schedule can be discussed — either 8AM to 4:30PM or 8:30AM to 5PM).
• Product experience. 2+ years experience with Building Automation/HVAC Products.
• Technical knowledge. Excellent technical knowledge of HVAC equipment.
• Computer skills. We are a Mac-based office, so general knowledge of Mac OS is a plus and you know your way around office tools like MS Office (Outlook, Word, and Excel).
• Confident and engaging personality. Maintain a professional and courteous demeanor that is always evident to customers and coworkers.
• Organized multi-tasker. We are a fast-moving environment, so you must be able to prioritize tasks and stay organized!
• Natural problem solver. Able to tactfully navigate frequent changes and anticipate, identify, and proactively resolve problems.
• Ability to work with others. We're a team and we'd like someone who is a good personality fit and can communicate easily within the department and outside.
• Detail oriented.
• Strong sales and marketing background with a track record of success in achieving goals.
• Bachelor's degree or equivalent experience.

What's in it for you?

At alpscontrols, we pride ourselves on being a customer-centric company with a family-like atmosphere. Aside from the high-energy environment in our Pittsburgh headquarters, you'll enjoy:

• Competitive salary with an attractive profit-sharing program
• Comprehensive benefits package with 401k matching
• Paid holidays and vacation
• Lunch room stocked with free drinks and snacks (plus our vendors often bring the office lunch)!
• Onsite gym and showers
• Free onsite parking
• Friday half-days — most of our staff goes home at noon!
• Potential to grow within the department and company

What your day-to-day looks like:

• Provide technical support internally for alpscontrols staff and externally for customers for the following categories:
  • Valves
  • Actuators
  • Flow products
  • Dampers
• Find, quote, and track any projects for product categories previously listed.
• Provide any needed training internally for power metering category.
• Assist in developing strategies and to grow the alpscontrols V&A advantage program.
• Assist in maintaining and improving valve comparator tool.
• Assist sales team in generating leads using any 3^rd party project database.
• Continue to expand knowledge in categories previously listed, including:
  • Webinars
  • New product meetings
  • Manufacturer visits
  • Conduct V&A advantage presentations both in person and virtual