Featured Careers

alpscontrols.com 217 West 8th Ave West Homestead, PA 15120 US p:+1 412.464.1730 f:+1 412.464.1732 careers@alpscontrols.com

Our Company

alpscontrols.com the leading online marketplace for HVAC and building automation control parts and peripherals in the Americas, dedicated to serving building automation control contractors and integrators. We deliver unparalleled service, selection, convenience, productivity, and price on parts purchased for commercial building projects all over the world. We want to hire skilled, professional candidates who are looking for new and exciting opportunities to help build our business and work with a fun, highly skilled team — and we absolutely want that candidate to be you!

Technical Support Specialist

Homestead, PA
alpscontrols.com is the leading online marketplace for HVAC and building automation control parts and peripherals. We offer millions of parts from hundreds of the industry's most well-known and trusted manufacturers to building control contractors throughout North America. We are growing like crazy and have an immediate need for a Technical Support Specialist who wants to learn the industry and grow within the company!

As the newest member of our team, you'll be focused on providing support in all aspects for HVAC product categories: valves, actuators, dampers, and power meters. This includes any internal department as well as externally to customers. The TSS will report to the Product Manager and will have no direct reports.

Your excellent communication skills will enable you to handle incoming calls and perform tier-1 level technical support, projecting a friendly, professional demeanor at all times. Your smarts will allow you to gain quick knowledge of the company's products and programs and to transfer that knowledge into world-class support.

What we are looking for:

  • Full-time availability. This is a full-time position, Monday - Friday (schedule can be discussed — either 8AM to 4:30PM or 8:30AM to 5PM).
  • Product experience. 2+ years experience with Building Automation/HVAC Products.
  • Technical knowledge. Excellent technical knowledge of HVAC equipment.
  • Computer skills. We are a Mac-based office, so general knowledge of Mac OS is a plus and you know your way around office tools like MS Office (Outlook, Word, and Excel).
  • Confident and engaging personality. Maintain a professional and courteous demeanor that is always evident to customers and coworkers.
  • Organized multi-tasker. We are a fast-moving environment, so you must be able to prioritize tasks and stay organized!
  • Natural problem solver. Able to tactfully navigate frequent changes and anticipate, identify, and proactively resolve problems.
  • Ability to work with others. We're a team and we'd like someone who is a good personality fit and can communicate easily within the department and outside.
  • Detail oriented.
  • Strong sales and marketing background with a track record of success in achieving goals.
  • Bachelor's degree or equivalent experience.

What's in it for you?

At alpscontrols, we pride ourselves on being a customer-centric company with a family-like atmosphere. Aside from the high-energy environment in our Pittsburgh headquarters, you'll enjoy:

  • Competitive salary with an attractive profit-sharing program
  • Comprehensive benefits package with 401k matching
  • Paid holidays and vacation
  • Lunch room stocked with free drinks and snacks (plus our vendors often bring the office lunch)!
  • Onsite gym and showers
  • Free onsite parking
  • Friday half-days — most of our staff goes home at noon!
  • Potential to grow within the department and company

What your day-to-day looks like:

  • Provide technical support internally for alpscontrols staff and externally for customers for the following categories:
    • Valves
    • Actuators
    • Flow products
    • Dampers
  • Find, quote, and track any projects for product categories previously listed.
  • Provide any needed training internally for power metering category.
  • Assist in developing strategies and to grow the alpscontrols V&A advantage program.
  • Assist in maintaining and improving valve comparator tool.
  • Assist sales team in generating leads using any 3rd party project database.
  • Continue to expand knowledge in categories previously listed, including:
    • Webinars
    • New product meetings
    • Manufacturer visits
    • Conduct V&A advantage presentations both in person and virtual

If we still have your attention, here's how to apply:

Submit your resume. Please ensure that your contact information is up to date before applying.

A new and exciting job is waiting for you!

Job Type: Full-time

Show More +